Client health at a glance
Live client tracker
Who is doing what for every client this month, live from posts, tasks and shoots. The other tabs: what clients asked for, when we visited, where delivery slipped, what moved for them, who is behind before their bill, and how fast we reply.
who is doing what, this month
Every active client, priority clients first: their scope, what is done so far, who is on it and what is next. It reads posts, the live Facebook and Instagram feed, tasks, client spaces and the shoots sheet, so there is nothing to upload.
Log a request
Anything a client asks for. The clock starts now: acknowledge within 4 working hours, resolve within 72 working hours (working hours are 10 am to 7 pm, Monday to Saturday).
SLA: On targetCutting it closeBreached
Log a visit
Every client should get a PM visit twice a month. Log each one here.
This month's visit count
Target is 2 per client. 2 or more 1 done 0, needs a visit
Recent visits
Latest logged visits across all clients.
Add a KPI reading
Log a number for a client: followers, reach, leads, engagement, anything. Each new reading is compared with the last one.
Latest readings
Newest value for every metric, per client, with the change since the previous reading.
Behind before billing
For every active client: the posts planned for the month, the posts live since their last bill, and the pace we need before the next bill. Live means it is up on at least one of the platforms chosen for that post.
Response time
How long clients wait for our first reply to a chat message or a request, counted in working hours (10 am to 7 pm, Monday to Saturday, India time). Our promise is a first reply within 4 working hours.